There’s no getting away from the figures; international voice minutes went down from 28 billion to 26 billion in the four years after 2012. Customers have researched new forms of communication and seen that they are cheaper and increasingly available to use.
With voice activated devices, Voice-over-IP (VoIP) will be used more and businesses will utilise cheap OTT communication apps like Skype to offer a low cost means of communication. If more big players come in and exploit VoIP, then the drop in international voice traffic may be even more marked than predicted. Considering this, it is not surprising that VoIP traffic is thought to have grown from 50 billion minutes to 61 billion minutes from 2016 through 2017.
Mirroring the growth in 5G, VoLTE (Voice over Long-Term Evolution) is expected to further grow in 2018, enabling more service providers to transition to all-IP networks.
Look out also for fewer, larger players on the near-horizon, as business acquisitions increase, allowing telecoms players to pool resources and share expertise.